Brand Masters LLC · Sheridan, Wyoming, USA

Downloadable digital products with instant access.

Pagewell is a trade name of Brand Masters LLC, a company dedicated exclusively to selling digital products, founded and managed by Marcos Villanueva. We sell digital products (printable planners, guides, workbooks and online video courses) on personal organization and everyday wellbeing, with a one-time payment and instant delivery by email. We do not sell or ship physical products and we do not run subscriptions or recurring charges.

Legal entityBrand Masters LLC
Supportsupport@pagewell.net
Guarantee30 days on every product
DeliveryDigital and instant

01Company information

These are the full identification details of the seller. They are exactly the same as those registered in our payment account, on our sales pages and on the receipts our customers get.

Legal nameBrand Masters LLC
Trade namePagewell
Entity typeLimited Liability Company (LLC), Wyoming, USA
RegistrationWyoming Secretary of State, Filing ID 2024-001483970
Business address30 N Gould St Ste N
Sheridan, WY 82801
United States
Legal representativeMarcos Villanueva, Founder and Managing Member
Official websitepagewell.net
Support emailsupport@pagewell.net
Support phone+1 (804) 593-0266
Support hoursEmail open 24/7. We reply within 24 hours.
Card statement descriptorPAGEWELL.NET
Billing currencyEUR (euro)
Do you see a charge you don't recognize on your card? It appears as PAGEWELL.NET. Before opening a dispute with your bank, write to us at support@pagewell.net: we will find your purchase right away and, if applicable, refund you directly. It is much faster than a chargeback.

02Who is behind the business

Behind Pagewell there is a real, identifiable and reachable person. We do not work with anonymous brands or intermediaries.

MV

Marcos Villanueva

Founder, Managing Member and account representative

Marcos Villanueva is the founder and sole member of Brand Masters LLC. He creates and sells digital products on personal organization and everyday wellbeing: developing the material, publishing it in the company's own online stores and supporting customers directly.

He personally oversees the creation and updates of every digital product we sell, and he answers customer support together with his team.

Direct contact: support@pagewell.net · +1 (804) 593-0266

03What Pagewell sells

The company has a single activity: selling digital products with a one-time payment. Every charge we process corresponds to one of the products described on this page.

Only product line

Downloadable digital products

Printable planners, guides and workbooks in digital format (PDF files and access to a companion web app) and online video courses on personal organization and everyday wellbeing. Sold in our own online stores and delivered by email immediately after payment.

  • Price range: €1 – €50 per product
  • One-time payment, lifetime access
  • No subscription and no recurring charges
  • 30-day money-back guarantee
How we charge

Billing model

Every charge is a one-time payment authorized by the customer before purchase. We do not run subscriptions, auto-renewing memberships or free trials that turn into charges. We never make a charge the customer has not expressly authorized.

  • Currency: EUR (euro)
  • Customers: individual consumers
  • Markets: Europe
  • Sales channel: only our own websites
  • Card statement: PAGEWELL.NET
Full seller details in Company information.
What we do NOT do

Outside our activity

To avoid any ambiguity about the nature of the business, we state expressly everything that is not part of our operation.

  • We do not sell, manufacture or ship physical products.
  • We do not charge subscriptions or automatic renewals.
  • We do not offer free trials that turn into a charge.
  • We do not sell through third parties or marketplaces.
  • We do not provide financial, legal, accounting or medical advice.
Full conditions in Terms and Conditions.

04Delivery policy

Pagewell sells digital products only. We do not sell, manufacture or ship physical products, so there are no shipping costs, transit times, customs or returns of physical goods.

Delivery times

  • Delivery time: immediate. In most cases access arrives within 5 minutes of payment confirmation.
  • Delivery method: email to the address entered at purchase, with the download link or the access details for the web app or the course platform.
  • Maximum guaranteed time: if a technical problem prevents access, we solve it within 24 hours of your message.
  • Shipping cost: €0. Not applicable.
Didn't get your access? Check your spam folder and write to support@pagewell.net.

Product formats

  • Downloadable PDF: planners and guides, downloadable from the link sent by email and printable at home.
  • Web app: browser access with a personal access code; it can be installed on the phone's home screen.
  • Online video course: access to an online course platform with personal login details, with no limit on views.
  • Access period: lifetime, unless expressly stated otherwise on the product page.
All material is 100% digital. Nothing is sent by post.

Technical requirements

  • An internet connection and a device with a web browser.
  • A PDF reader for the downloadable files.
  • For video courses, a connection that can stream video.
  • A valid email address: it is the channel through which everything is delivered.
No additional paid software is required.

05Refund, cancellation and return policy

This is the current policy of Brand Masters LLC (Pagewell) and it applies to all purchases made on any of our websites, without exception.

Guarantee

30-day satisfaction guarantee

Every Pagewell digital product comes with a 30-day satisfaction guarantee, counted in calendar days from the purchase date.

If within that period you feel the product is not for you, we refund 100% of the amount paid, with no need to explain why and no questions asked.

After the 30-day period no refunds are made, since these are digital products with instant access and permanent download.

Procedure

How to request a refund

  • 1. Email us at support@pagewell.net within 30 days of purchase.
  • 2. Include the email used for the purchase, the product name and the payment date. We ask for nothing else: no forms and no reasons.
  • 3. We confirm we received your request within 24 hours.
  • 4. We process the refund within 5 business days, to the same payment method used for the purchase.
  • 5. The money may take 5 to 10 additional business days to show up, depending on your bank or card issuer.
A refund ends access to the product.
Request a refund now

Cancellations

None of our products is a subscription: there are no recurring charges, auto-renewing memberships or free trials that turn into a charge, so there is nothing the customer must cancel to avoid future charges. Each purchase is a single, separate payment.

Returns of physical products

Not applicable. Pagewell does not sell physical products, so there are no returns of goods, reverse logistics, reshipping fees or related costs.

Exceptions

We may decline a refund request when we detect abuse of the guarantee: for example, repeated purchases of the same product followed by systematic refund requests, or redistribution of the content to third parties. In those cases we inform the customer in writing, with the explanation and the evidence we relied on.

06Customer support

We handle pre-sale questions, access problems, technical support, billing and refund requests. We answer every message.

Need help? Write to us.

Our main support channel is email, open 24/7. We reply within 24 hours.

Email · Main channel

For any question, including refund requests and questions about a charge. Reply within 24 hours.

Phone

If we can't take your call, leave a message or email us and we will get back to you within 24 hours.

Hours and response times
Email open 24/7

Every message gets a first reply within 24 hours.

Business address
Brand Masters LLC

30 N Gould St Ste N
Sheridan, WY 82801
United States

Charge on your card
PAGEWELL.NET

This is how our charge appears on your bank or card statement.

Support languages
English, Dutch, Spanish, Italian and French

We support customers across Europe in their own language.

Email support